Villawood 6a - Negotiating


Negotiating [the use of force]

Serco training manual, 2010 |  Do’s and Don’ts

  • Be aware of your body language
  • Attempt to calm angry persons
  • Maintain a neutral and unbiased attitude
  • Do not threaten, dare or issue ultimatums
  • Refrain from unnecessary contact
  • Don’t cause embarrassment
  • Pick up on warning signs
  • Assess for possible dangers
  • Relay information
  • Don’t lose patience
  • Exercise extreme caution with suicidal persons in detention
  • Don’t turn your back on a hostile person in detention
  • Maintain a safe distance
  • Watch your back
  • Keep your guard up
  • Don’t go against the odds
  • Offer an easy way out
  • Use caution when applying or removing restraints
  • Positions yourself wisely
  • Don’t squeeze through a group of persons in detention
  • Escort persons in detention from behind
  • Keep you hands free

…You owe it to yourself, and to your fellow officers to ensure that you handle incidents correctly and efficiently. Do not be the creator or the catalyst of a dangerous situation.



An illustrated version of the Serco logo is depicted with the slogan 'People are our business'. Below are a pair of handcuffs.

[imagecaption] Safdar Ahmed, ‘Serco People are our business from ‘Villawood’web comic, 2015.[/imagecaption]




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